FAQ

Every day help for our customers

Every day, our commitment to providing unwavering support to our customers shines through. We understand that life can present its challenges, and that’s why we’re here, ready to offer assistance whenever it’s needed. Whether it’s guiding you through product selections, resolving inquiries promptly, or simply being a reliable presence, our dedication to your satisfaction remains steadfast. With our team by your side, you can navigate each day with confidence, knowing that reliable help is just a step away.

If you need more help

For additional assistance or any further inquiries, please feel free to contact us via email at sensasg888@gmail.com

  • Yes, we understand the importance of privacy. All orders are shipped in discreet packaging with no explicit labels or branding, ensuring your personal information remains confidential.

  • Yes, we understand the importance of privacy. All orders are shipped in discreet packaging with no explicit labels or branding, ensuring your personal information remains confidential.

  • To place an order, simply browse our selection, add your desired products to the cart, and proceed to checkout. Follow the prompts to provide your shipping information and payment details. If you encounter any issues, our customer support team is here to assist you.

  • Absolutely. We take your online security seriously. Our website uses advanced encryption technology to protect your payment information and ensure a safe shopping experience.

  • We accept major credit cards, debit cards, Wechat  pay , Alipay. Grab pay , Google Pay , Pay now and Cash on delivery for your convenience.

  • We respect your privacy and maintain strict confidentiality. We do not share or sell your personal information to third parties. For more details, please refer to our Privacy Policy.

  • Once your parcel is shipped, we will send you an Email with tracking info and link, you can check it yourself afterwards. If you do not receive this Email, please contact our customer service.
  • We want you to be completely satisfied with your purchase. If you’re not happy with your order, please refer to our Returns & Exchanges policy for detailed instructions on how to initiate a return or exchange.

  • If you have any questions, concerns, or need assistance, our friendly customer support team is here to help. You can reach us through the Contact Us page on our website or by emailing  sensasg888@gmail.com

  • Yes, we prioritize your well-being. Our products are sourced from reputable manufacturers and are made from body-safe materials. For more information, refer to the product descriptions on our website.

  • Certainly! Our team is knowledgeable about our products and can provide personalized recommendations based on your preferences. Feel free to reach out to us for assistance.