Return and Exchange Policy
At Sensa, we prioritize your satisfaction and uphold stringent hygiene standards for all intimate purchases. If you need to return or exchange an item, we’re committed to making the process as seamless as possible. Please review our policy below:
Returns :
We offer a 7-day money-back guarantee for quality-related issues starting from the date of purchase. To initiate a return, please follow these steps:
- Ensure the item is unused, unworn, and in its original packaging to maintain hygiene standards.
- Contact us at sensasg888@gmail.com to request a return authorization and receive the correct return address.
- Securely package the item, including the receipt or proof of purchase.
- Ship the item back to us using a traceable shipping method.
- Once we receive and inspect the returned item, we will issue a refund to your original payment method.
Please note :
- Refunds are contingent upon providing the transfer receipt. If unavailable, refunds cannot be processed, even if the transfer is approved.
- Customers are responsible for the shipping costs associated with returning the item unless it’s due to a quality-related issue.
Exchange :
- For hygiene reasons, we do not accept exchanges on sex toys.
- However, if you receive a defective or damaged item, please contact us immediately at sensasg888@gmail.com, and we will address the issue promptly.
Exceptions :
- Sale items and gift cards are non-returnable and non-refundable.
- Certain items, such as perishable goods, custom products, personal care items, hazardous materials, and flammable liquids or gases, cannot be returned.
Refunds :
- Upon receiving and inspecting your return, we’ll notify you of the approval status and initiate a refund on your original payment method within 15 business days.
- Please note that the processing time for refunds may vary depending on your bank or credit card company.
- If more than 15 business days have passed since we approved your return, please contact us at sensasg888@gmail.com.
Limitation :
- Our returns and exchange service is limited to purchases made from our official website sensa.sg.
- Warranty-related shipping costs are covered within Singapore.
- If outside of Singapore, you can either return the item and pay the return shipping cost or receive a 50% refund of the item’s purchase price if the issue is deemed quality-related.
Hygiene Note :
For the safety and well-being of all our customers, we kindly ask that all returned items remain unused and unworn, with the original packaging intact.
Final Note :
If you have any questions or concerns about our return and exchange policy, please don’t hesitate to reach out to us at sensasg888@gmail.com, . Your satisfaction is our priority.
